When you find yourself in a conflict situation, use the Conflict Management Tool as you work through the situation.
The next time an individual approaches you for help with a conflict situation, use this guidance and these strategies in this to develop a plan. Work with them through the process and offer support.
Learn from Others
Find an experienced leader who manages conflict effectively. Ask that person to help you work through a difficult situation. Bring your ideas forward and ask for mentoring and feedback.
Take the Conflict Styles Self-Assessment (US Institute for Peace based on TKI) to learn more about how you typically approach difficult situations. Different situations often call for different styles—discuss your results with a trusted mentor and explore how to adapt your approach when needed.
Read the article "The Leader’s Role in Coaching Employees through Conflict," and discuss the concepts with a trusted colleague. This article will help you think about how you can help others navigate difficult situations and what you can do to improve how you handle conflict.
Watch this TED video for ideas to plan for a productive conversation about how your department or program manages conflict. Focus the group on identifying ways to get “good at it” as Margaret Heffernan says.
